Terms of service
These terms govern your use of this website, operated by Backlog LLC ("Backlog," "we," "us"). By using the site or booking a call, you agree to them. If you become a client, the signed service agreement between your company and Backlog governs the services and takes precedence over these terms wherever they differ.
What this site is
This site describes Backlog's call-answering and follow-up service for roofing companies and lets you book a discovery call with us. Nothing on this site is an offer to provide services; services begin only under a signed agreement.
Booking a call
When you book, you agree to provide accurate contact information and to use the booking for a genuine business inquiry. You can reschedule or cancel using the links in your confirmation email. We may cancel or decline a booking at our discretion.
The guarantee described on this site
The guarantee summarized on our home page — calls answered within 60 seconds and delivered estimates followed up six times, or the month is free — is a description of the commercial guarantee offered to clients. Its exact scope, conditions, and remedy are set out in the service agreement, which controls. It covers the behavior of Backlog's system and templates. It is not a guarantee of closed jobs, revenue, or legal outcomes, and nothing on this site is legal advice.
Communications
By booking a call you agree that we may contact you by phone and email about your booking and inquiry. Any text messaging is governed by the consent language on the booking form and our privacy policy; you can opt out of texts at any time by replying STOP.
Intellectual property
The content of this site — text, design, logo, and images — belongs to Backlog LLC. You may view and share it for the purpose of evaluating our services. You may not copy it for commercial use or present it as your own.
Acceptable use
Do not use this site to submit false information, interfere with its operation, attempt to access systems you are not authorized to use, or scrape or harvest contact data.
Disclaimers and limitation of liability
This site is provided as is. We do not warrant that it will be uninterrupted or error-free. To the fullest extent permitted by law, Backlog LLC is not liable for indirect, incidental, or consequential damages arising from your use of this site. Liability relating to services provided to clients is governed exclusively by the service agreement.
Third-party services
Booking and video calls rely on third-party providers, including our scheduling platform and Google Meet. Their terms and privacy practices apply to your use of those services.
Governing law
These terms are governed by the laws of the Commonwealth of Puerto Rico and applicable United States federal law, without regard to conflict-of-law rules.
Changes
We may update these terms; the effective date above will change when we do. Continued use of the site after a change means you accept the updated terms.
Contact
Backlog LLC
Puerto Rico, United States
[email protected]